Guarantee

We’re confident enough in our cleaning to back it up with a 100% Satisfaction Guarantee.

If something was missed or doesn’t feel up to the quality you expected from Maid With Quality, let us know within 24 hours of your cleaning, and we will:

• Schedule a free re-clean of the affected areas as soon as possible
  
• Prioritize your re-clean on our schedule
  
• Use your feedback to improve future visits
  

We’re committed to delivering the level of cleanliness you’d be proud to show off.

We keep it simple and stress-free:

• After we clean, take a quick walk through your home the same day
  
• Write down or snap a photo of anything you’re not happy with (missed spots, streaks, dust, etc.)
  
• Contact us within 24 hours by phone, text, or email and tell us what’s wrong
  
• We’ll schedule a re-clean of those areas at no extra charge

There’s no awkward confrontation with your cleaner and no arguing about “whose fault it is.” You just point out the problem, and we come back and fix it.

Our guarantee is designed to cover anything that reasonably falls within the scope of the cleaning you booked, such as:

• Missed areas (dusting, wiping, vacuuming, mopping)
  
• Surfaces that don’t appear cleaned (countertops, sinks, fixtures, etc.)
  
• Smudges, streaks, or spots that should have been addressed
  
• General quality concerns related to the agreed-upon checklist
  

If we said it’s included in your service, it should be done to a professional standard. If it’s not, we’ll come back and make sure it is.

To stay fair and realistic, our guarantee does not apply to:

• Normal wear and tear or pre-existing damage (scratches, permanent stains, discoloration)
  
• Areas or items we cannot safely access (cluttered surfaces, unsafe spaces, fragile items)
  
• Mold, heavy buildup, or conditions that require specialized restoration services
  
• New messes that happen after we leave (pets, kids, spills, etc.)
  

Our team will always be upfront with you about what’s possible in a single visit and where ongoing or deep-clean services may be needed.

Every Maid With Quality visit is guided by:

• A detailed cleaning checklist tailored to your service (standard, deep, move-in/move-out)
  
• Trained, vetted cleaners who follow consistent, professional methods
  
• High-quality supplies and tools appropriate for your home’s surfaces
  
• A focus on reliability, respect, and care for your space and your time
  

We’re not trying to be the fastest cleaning company. We’re trying to be the most dependable one.

We get the best results when we work as a team with you. You can help us honor our guarantee by:

• Making sure we can access all areas you want cleaned
  
• Letting us know about special surfaces or materials that need extra care
  
• Sharing clear feedback right after the cleaning, while everything is fresh in your mind
  

The more we know about what “clean” means to you, the better we can match your expectations.